We are looking for a friendly, organized, and customer-focused **Front Desk Agent** to be the first point of contact for our guests. The ideal candidate will provide exceptional service, handle check-in/check-out procedures smoothly, and ensure a welcoming experience throughout each guest’s stay.

 **Key Responsibilities:**

* Greet guests warmly and professionally upon arrival and departure

* Check guests in and out efficiently, ensuring accurate entry of information

* Answer phone calls, respond to guest inquiries, and make reservations

* Manage room assignments and accommodate guest preferences when possible

* Handle guest complaints or issues promptly and courteously, escalating as needed

* Process payments, issue room keys, and maintain guest accounts

* Provide information about hotel services, local attractions, and travel directions

* Coordinate with housekeeping and maintenance to ensure room readiness

* Maintain a clean and organized front desk area

* Follow all hotel policies, procedures, and safety standards

 **Qualifications:**

* High school diploma or equivalent required; hospitality experience preferred

* Previous experience in customer service or front desk roles a plus

* Proficient in Microsoft Office and basic computer systems; knowledge of \[PMS system, e.g., Opera or Cloudbeds] is a plus

* Excellent communication and interpersonal skills

* Ability to multitask, stay organized, and remain calm under pressure

* Professional appearance and a positive attitude

* Flexible availability, including weekends, evenings, and holidays

* Bilingual or multilingual abilities are a plus

 **Benefits (optional):**

* Competitive pay

* Employee discounts on hotel stays and services

* Opportunities for advancement and training

We are seeking a detail-oriented, reliable, and friendly Housekeeper to join our hotel team. As a Housekeeper, you will play a critical role in ensuring our guests enjoy a clean, comfortable, and welcoming environment during their stay. Your responsibilities will include cleaning guest rooms, maintaining public areas, and assisting with laundry as needed.

 **Key Responsibilities:**

* Clean and tidy guest rooms, bathrooms, and common areas according to hotel standards

* Make beds, change linens, and replace towels and amenities

* Vacuum, sweep, mop floors, and dust surfaces

* Replenish guest room supplies, including toiletries, towels, and minibar items

* Report maintenance issues or safety concerns to the supervisor promptly

* Maintain housekeeping carts and equipment in a clean and organized manner

* Follow all safety and sanitation policies and procedures

* Ensure privacy and security of guests and hotel property

* Assist with laundry and linen services as required

* Respond to guest requests in a courteous and timely manner

 **Qualifications:**

* High school diploma or equivalent preferred

* Previous housekeeping or cleaning experience in a hotel or similar setting is a plus

* Ability to work with minimal supervision and maintain a high level of performance

* Strong attention to detail, efficiency, and time management skills

* Friendly, respectful, and professional demeanor

* Physically capable of lifting, bending, and standing for extended periods

* Willingness to work flexible hours, including weekends and holidays

**Benefits **

* Competitive hourly wage

* Employee discounts on rooms and services

* Opportunities for training and career growth